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* Perform Periodic reports and incidents directly to Leader
* Responsible for managing 3 main tasks:
1. Team Management:
- Being the person who is in charged of some teams ( Hotline, Telesale, Happy Call) in Call Center, as "Lead Team Inbound"
- Being the person who works directly with the supervisor of vendor to guarantee KPIs about quantity & quality.
- Deploy the requirements of the management to other teams exactly & specificly
- Record problems arising from teams and offer solutions or ask consultation from leader (if necessary).
- Check the operation process of the teams & raise proposal to make adjustment ( if necessary)
2. KPI Management Team Inbound:
- Control and monitor Call Center respond ratio during the day and make necessary, timely adjustments
- Control agents coordination to achieve KPI by each time frame
- Control customer satisfaction points, call quality realtime based on the system
- Implement assigned reports
- Check operation, KPIs monthly & report monthly to Call management
3. Training Planning
- Discuss & follow with vendor about recruitment inquiry.
- Support training team to build suitable training content & plan
- Coordinate with training team in making effective program, ideas for improving training quality.
- University degree of Social & Science, Education or English major or related major to the job
- At least 1 year of experience in Customer Service, Call center, Agency Admin/Support
- Advanced MS Word, MS Excel and MS Power point is a plus
- Demonstrated ability to handle multiple tasks
- Proficient in English, especially listening & speaking is the advantage
- A willingness to learn continuosly and to adapt to new conditions
- Strong communication skills with people of all levels and team managing skills
- Positive attitude and focus on customer service
Hồ Chí Minh, Hà Nội, Đà Nẵng, Cần Thơ, Khánh Hòa, Hải Phòng
Hạn nhận hồ sơ: Không giới hạn
Hồ Chí Minh, Hà Nội, Bà Rịa - Vũng Tàu, Bình Dương, Bình Định, Cần Thơ, Đà Nẵng, Hải Phòng, Khánh Hòa, Kiên Giang, Quảng Ninh, Nghệ An, Thừa Thiên- Huế
Hạn nhận hồ sơ: Không giới hạn
Hồ Chí Minh, Hà Nội, Cần Thơ, Bình Dương, Bà Rịa - Vũng Tàu, Hải Phòng, Khánh Hòa, Kiên Giang, Nghệ An, Thừa Thiên- Huế, Bình Định, Đà Nẵng, Quảng Ninh
Hạn nhận hồ sơ: Không giới hạn
Hồ Chí Minh, Hà Nội, Cần Thơ, Đà Nẵng, Hải Phòng, Khánh Hòa
Hạn nhận hồ sơ: 31/12/2025
Kết nối với chúng tôi. Vì sao?
Hà Nội, Hồ Chí Minh, Hải Phòng, Quảng Ninh, Nghệ An, Thừa Thiên Huế, Bình Định, Khánh Hòa, Bà Rịa và Vũng Tàu, Cần Thơ, Kiên Giang, Đà Nẵng, Bình Dương
Lương: Cạnh Tranh