Customer Service Staff (Call Center)

Work Location Ho Chi Minh

Job Level Experienced (Non - Manager)

Job Type Permanent

Experiences 1 - 3 Years

Salary Negotiable

Industry Customer Service, Executive management

Deadline to Apply 31/03/2023

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Job Benefit

Insurance
Travel opportunities
Allowances
Incentive bonus
Health checkup
Training & Development
Salary review
Business Expense
Seniority Allowance
Annual Leave

Job Description

* Perform Periodic reports and incidents directly to Leader
* Responsible for managing 3 main tasks:
1. Team Management:
- Being the person who is in charged of some teams ( Hotline, Telesale, Happy Call) in Call Center, as "Lead Team Inbound"
- Being the person who works directly with the supervisor of vendor to guarantee KPIs about quantity & quality.
- Deploy the requirements of the management to other teams exactly & specificly
- Record problems arising from teams and offer solutions or ask consultation from leader (if necessary).
- Check the operation process of the teams & raise proposal to make adjustment ( if necessary)
2. KPI Management Team Inbound:
- Control and monitor Call Center respond ratio during the day and make necessary, timely adjustments
- Control agents coordination to achieve KPI by each time frame
- Control customer satisfaction points, call quality realtime based on the system
- Implement assigned reports
- Check operation, KPIs monthly & report monthly to Call management
3. Training Planning
- Discuss & follow with vendor about recruitment inquiry.
- Support training team to build suitable training content & plan
- Coordinate with training team in making effective program, ideas for improving training quality.

Job Requirement

- University degree of Social & Science, Education or English major or related major to the job
- At least 1 year of experience in Customer Service, Call center, Agency Admin/Support
- Advanced MS Word, MS Excel and MS Power point is a plus
- Demonstrated ability to handle multiple tasks
- Proficient in English, especially listening & speaking is the advantage
- A willingness to learn continuosly and to adapt to new conditions
- Strong communication skills with people of all levels and team managing skills
- Positive attitude and focus on customer service

Job tags: Call Center Customer Service Staff Nhân viên dịch vụ khách hàng Nhân viên chăm sóc khách hàng Customer care staff Customer service executive Nhân viên hỗ trợ khách hàng Customer service representative Customer services Customer Care Executive Customer Security Service

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