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Service Engineer (Hotline, Chatbox,...)

Work Location Ho Chi Minh
Job Level Experienced (Non - Manager)
Job Type Permanent
Experiences 3 - 5 Years
Salary Negotiable
Industry Electrical / Electronics / Electro Refrigeration
Deadline to Apply 08/10/2024
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Job Benefit

  • Insurance
  • Travel opportunities
  • Allowances
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave

Job Description

1. Technical consultation for field technicians (FTC – Chatbox)

- Receive requests from field technicians for technical advice.

- Find and resolve problems for field technicians.

2. Technical consulting for customers (Hotline channels)

- Receive calls from users, agents, Pro-shop, technicians, contractors... through the following means: phone, Zalo, email, web…..

- Technical advice on installation, product features, technical specifications... as well as explanation and support for simple troubleshooting (water leaks, error code check-remote, instructions on how to use the machine), cleaning the filter...) for customers.

3. Enhance technician skills:

- Coordinate with the Training Department to study and develop documents related to new features, new products and training of field technicians.

- Coordinate with the Human Resources Department to organize classes to improve soft skills and management skills for the Service Department

- Coordinate with the Product Marketing Department to organize new product introductions for the Service Department

- Organize classes to remind service skills: customer care, technical expertise, service policies... for groups of technicians with low performance

- Periodically organize service skills competitions, find outstanding candidates to participate in regional and global competitions

4. Apply technology to technical support – Thinklet/Cloud Service, VRV Health Check ,….

5. Support the nationwide in handling difficult cases, repeated or never-before-seen errors (rare)...

6. Develop appropriate processes for performing services at the construction site.

Job Requirement

  • Minimum 3-5 years of experience in the commercial HVAC industry.
  • Strong technical skills relevant to HVAC systems and equipment.
  • Excellent customer service skills with a positive, "can-do" attitude.
  • Good at English, both verbal and written.

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