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Call Center Staff (O3C)

Work Location Ho Chi Minh
Job Level Experienced (Non - Manager)
Job Type Permanent
Experiences 1 Years
Salary Negotiable
Industry Customer Service, Administrative / Clerical
Deadline to Apply 29/02/2020
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Job Benefit

  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave

Job Description

- Support closely all call agents for handling inbound/ outbound by answering questions, handling complaints, and troubleshooting problems with our products and services

- Manage daily operation & support for leader to take timely actions

- Make involved reports or if required

- Carry on internal training if required

- Take role in managing quality control for call center department

Job Requirement

- University degree of Social & Science, Education or English major or related major to the job

- At least 1 year of experience in Customer Service, Call Center, Agency Admin/ Support

- Advanced MS Word, MS Excel and MS Power point are a plus

- Demonstrated ability to handle multiple tasks

- Proficient in English, especially listening & speaking

- A willingness to learn continuously and to adapt to new conditions

- Strong communication skills with people of all levels and team managing skills

- Positive attitude and focus on customer service

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